August Luncheon – Clear Communication

Miscommunication and misunderstandings cost companies $37 billion dollars a year.

Are you or your organization losing money because of miscommunication and mistakes at work? This shows up as decreased productivity, missed deadlines, employee absenteeism, turnover, and dissatisfied customers, all of which impact the bottom line. In today’s business world of deliver more, quicker, better, with fewer resources, clear communication is no longer “just a soft skill” but the most essential and often unrecognized factor in keeping valued employees and increasing profitability.

What you will Learn…

• Processes to communicate effectively and clearly to strengthen relationships with employees and customers
• Avoid three most costly communication mistakes
• Eradicate miscommunication between individuals and across teams
• Three clear action steps you can take right now to substantially improve communication in your company

Dr. Patty Malone
Speaker, Trainer, Author, Professor
Clear Communication Institute, Inc.

Dr. Patty Malone is a leading authority in communication in the workplace, who is committed to helping organizations achieve powerful results, increase productivity, and profitability through clear productive communication. Patty has more than 25 years experience in the field of communication as a corporate trainer, speaker, author, sales director, and TV News Anchor. She currently teaches at California State University Fullerton and the University of California at Irvine where she teaches courses in all areas of organizational communication and conflict resolution. She has also worked as a certified trainer for Dale Carnegie. In addition, she is a frequent TV News, talk show, and radio guest.