September Business Luncheon: Anticipatory Service with Fashion Island Hotel General Manager Gerard Widder
Date/TimeDate(s) - 09/18/2019
11:30 am - 1:30 pm
LocationFleming’s Prime Steakhouse and Wine Bar
455 Newport Center Drive
Newport Beach, CA 92660
In today’s market, creating a guest experience that surpasses expectations takes a lot more than meets the eye.
Culture, talent selection and empowerment all work together to deliver higher levels of service for successful customer interactions.
Come hear from a true expert in service delivery as he shares examples and real world stories businesses can immediately use to deliver a higher level of customer service.
• The Basics
• Creating a culture
• The Guest Experience Pyramid
• Keys to Service Concepts
• Secrets of Effective Service Recovery
• and some fun stories along the way!
Featured Guest Speaker
Fashion Island Hotel Newport Beach
Gerard has spent the last 25 years working in hospitality. He graduated from Villanova University with a degree in Accounting but learned quickly that he enjoyed the “nobility of service.”
He’s spent most of his career working in luxury hotels including The Regency on Park Avenue in NYC, the Waldorf Astoria (also on Park Avenue), Westin and W Hotels. He even spent time as Managing Director of an elite private Pre K- 12th grade school on Wall Street.
Gerard relocated to Southern California in August 2014 bringing his wife of 22 years ‘home.’
He’s known in this community as the General Manager of Fashion Island Hotel but is also a husband and father of two teenage boys.