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UID:1363@newportbeach.com
DTSTART;TZID=America/Los_Angeles:20190918T113000
DTEND;TZID=America/Los_Angeles:20190918T133000
DTSTAMP:20190917T163631Z
URL:https://www.newportbeach.com/events/september-business-luncheon-antici
 patory-service-with-fashion-island-hotel-general-manager-gerard-widder/
SUMMARY:SOLD OUT! September Business Luncheon: Anticipatory Service with Fa
 shion Island Hotel General Manager Gerard Widder
DESCRIPTION:[vc_row][vc_column][vc_single_image image="428198" img_size="fu
 ll" alignment="center" onclick="img_link_large" img_link_target="_blank"][
 /vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="In today
 ’s market\, creating a guest experience that surpasses expectations take
 s a lot more than meets the eye.\nCulture\, talent selection and empowerme
 nt all work together to deliver higher levels of service for successful cu
 stomer interactions.\nCome hear from a true expert in service delivery as 
 he shares examples and real world stories businesses can immediately use t
 o deliver a higher level of customer service.\n\n• The Basics\n• Creat
 ing a culture\n• The Guest Experience Pyramid\n• Keys to Service Conce
 pts\n• Secrets of Effective Service Recovery\n• and some fun stories a
 long the way!\n" font_container="tag:p|font_size:24|text_align:left" use_t
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 lumn width="1/2"][vc_text_separator title="Key Topic Areas" border_width="
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 by" border_width="2"][/vc_column][/vc_row][vc_row disable_element="yes"][v
 c_column width="1/2"][vc_column_text]\n\n 	\nSteps to finding your audienc
 es problem\n\n 	\nSteps to creating a solution focused product\n\n 	\nHow 
 to build Self-Equity\n\n 	\nEffective relationship building strategies\n\n
  	\nThe art of asking techniques\n\n\n[/vc_column_text][/vc_column][vc_col
 umn width="1/2"][vc_row_inner][vc_column_inner][vc_column_text][/vc_column
 _text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_co
 lumn][vc_text_separator title="Featured Guest Speaker" border_width="2"][/
 vc_column][/vc_row][vc_row][vc_column][vc_single_image image="428199" img_
 size="300x400" alignment="center" style="vc_box_shadow_3d"][vc_column_text
 ]\nGerard Widder\nGeneral Manager\nFashion Island Hotel Newport Beach\n[/v
 c_column_text][vc_column_text]Gerard has spent the last 25 years working i
 n hospitality. He graduated from Villanova University with a degree in Acc
 ounting but learned quickly that he enjoyed the “nobility of service.”
 \n\nHe’s spent most of his career working in luxury hotels including The
  Regency on Park Avenue in NYC\, the Waldorf Astoria (also on Park Avenue)
 \, Westin and W Hotels. He even spent time as Managing Director of an elit
 e private Pre K- 12th grade school on Wall Street.\n\nGerard relocated to 
 Southern California in August 2014 bringing his wife of 22 years ‘home.
 ’\n\nHe’s known in this community as the General Manager of Fashion Is
 land Hotel but is also a husband and father of two teenage boys.[/vc_colum
 n_text][/vc_column][/vc_row]
ATTACH;FMTTYPE=image/jpeg:https://www.newportbeach.com/wp-content/uploads/
 2019/09/Luncheon-Sept-2019-Gerard-Widder-Anticipatory-Service-TILE-.jpg
CATEGORIES:Chamber Events,Featured
LOCATION:Fleming's Prime Steakhouse and Wine Bar\, 455 Newport Center Drive
 \, Newport Beach\, CA\, 92660\, United States
GEO:33.6151846;-117.87317430000002
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=455 Newport Center Drive\, 
 Newport Beach\, CA\, 92660\, United States;X-APPLE-RADIUS=100;X-TITLE=Flem
 ing's Prime Steakhouse and Wine Bar:geo:33.6151846,-117.87317430000002
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