The Journey to a Customer Focused Culture – Networking Luncheon Speaker Series
Date/TimeDate(s) - 05/21/2014
11:30 am - 1:30 pm
LocationBahia Corinthian Yacht Club
1601 Bayside Dr.
Corona Del Mar , Ca
With Special Guest Speaker
Jeff Toister, CPLP, PHR
Speaker and Author
Most successful companies have one thing in common: a customer-focused culture. A strong culture helps guide employee performance, shapes strategic decisions, and ultimately becomes part of the organization’s brand. This in turn leads to more referrals, increased customer retention, and improved operating efficiency.
Creating a customer-focused culture requires more than writing a clever slogan at an off-site management retreat. It’s a never-ending journey that takes hard work, dedication, and a commitment at all levels of the organization.
• Experience ways that culture can influence our employees’ actions.
• Examine the three essential elements of a customer-focused culture.
• Develop strategies for integrating each element into your own organization.
Bookings are now closed for this event. Please call the Chamber at 949-729-4400 for possible availability.